Simplify remote support by establishing remote session directly from a Zendesk ticket

RemotePC® HelpDesk is now integrated with Zendesk Support! With just a few clicks, you can initiate a remote support session to your customer's computer from within the Zendesk Support platform.

Key Features

On-demand attended remote support for your customers.

View or connect to their PC or Mac via the web over a secure session.

Use remote access features like file transfer, chat, session recording and whiteboard.

All support sessions initiated use TLS v 1.2 / AES - 256 bit encryption.

HelpDesk Remote Support Solution

Get the RemotePC HelpDesk app for free in the Zendesk Marketplace to enable your technicians to initiate a remote support session and access your customer's computer remotely from within the Zendesk Support platform.

The RemotePC HelpDesk integration offers the best performing remote support solution with near-real-time screen replication. Now you can combine Zendesk ticketing flow with HelpDesk to deliver quick and reliable support to customers.

Create a remote support session directly from within Zendesk tickets. Share the session link with your customers and collaborate with them. View or access the screen of the customer remotely to help them with their queries.