Frequently Asked Questions on Remote Access

Google Workspace Backup is a Cloud Applications Backup, SaaS backup and recovery service that offers a comprehensive backup, export, and restore solution for your Google Workspace data. Google Workspace Backup Backup adds an additional layer of security against accidental data deletions, cyber-attacks, and ransomware encryptions.

According to Google Workspace's Shared Responsibility Model, Google is responsible only for the bulk of security and service uptime on the platform. The onus of securing the data on the platform against loss falls solely on the user.

Additionally, in-built tools like Google Vault and Google Admin provide only data archival, and partial recovery flexibilities. With no options for backups, versioning, or point-in-time data recoveries, your Workspace data is rendered vulnerable to loss due to human error, malware, or hardware failure. Hence, it is essential to protect your Google Workspace data with a reliable third-party backup and recovery solution.

Google Workspace Backup supports backup of Gmail, Google Drive, Google Shared Drives, Google Contacts, and Google Calendar.

Below are brief details of the data that can be backed up and restored using the application.

Gmail

• Search data by username or email address
• Backup and recover specific data, labels, or individual messages
• Backup and restore an entire label or entire mailbox

Google Drive

• Backup, search, export, and recover data from My Drive
• Backup items included in Shared Drives

Google Contacts

Users can backup, export and restore all contacts or individual contact cards.

Google Calendar

Users can backup, export, and restore entire Calendars or individual Calendar events.

RemotePC^™ Google Workspace Backup has the following limitations in the current version regarding the types of data that can be backed up.

Google Contacts

• External contact profiles (Directory profile, Google profile) are not included in the backup.
• The Other contacts folder and the Directory folder are excluded from the backup.
• Only profile pictures for contacts added on or after June 9, 2025, are backed up in Google Contacts.

Google Calendar

• Tasks, reminders, appointment slots, event conferencing fields, and folders attached to events are excluded from backup.
• The automatically-accepted invitations are excluded from backup.

Google Photos

• Photos and videos stored in Google Photos cannot be backed up.

Yes, Google Workspace Backup automatically detects and backs up all the Shared Drives of your Google Workspace account including those that are accessible as well as those that are not accessible to the Super Administrator.

To get started,

1. Sign in to your RemotePC account.
2. Click Google Workspace.
   
3. Click Enable. You will be redirected to the account connection page.
   
4. When connecting using a Workspace app, the admin of the Google organisation will need to perform two steps. First is to Install the IDrive App from Google Workspace Marketplace. After the installation is completed, the user should wait several minutes, so that the permissions are applied.
   
5. After that, the user should go back to the account connection page and click on the step 2, Connect Google Account.
6. Click the account you want to connect. Once authorized, you will be redirected to the dashboard of your Google Workspace Backup account.
7. Click Create.

Your Google Workspace will be automatically synced with RemotePC Google Workspace Backup application for backup, and the user data will be displayed on the screen. You can now manage backups, exports, and restores for all the users and shared drives in your Google Workspace account from the web console.

Note: By default, the Unit Administrator will have access to the backup details of the Google Workspace Backup account. However, they are not allowed to cancel the subscription.

Yes, you can remain a domain in Google Workspace Backup.

To rename,

1. Click next to your Google Workspace Backup domain name.
2. The Edit Details popup opens.
3. Edit the name and click Save.

Alternatively, under Account Information > Provider, click Edit domain and modify the domain name.

Yes, RemotePC supports the backup of Personal Google accounts which lets you secure your Gmail, Drive, Calendar, and Contacts.

To backup your personal Google account,

1. Sign in to your RemotePC account.
2. Click Google Workspace.
3. Click Enable.
4. Select a Region from the drop-down list to store your Google Workspace backups.
5. Click Proceed.
6. On the Google account connection page, click Connect Google Account under Personal Google Account Backup.
7. Select the Google account you wish to connect and click Select all to grant access permissions. This is necessary for successful backups.

Your personal Google account will be automatically synced with RemotePC for backup.

Personal Google Backup has the following limitations in the current version regarding the types of data that can be backed up.

Google Drive: Shared With Me data that has read-only permissions is excluded from the backup.

Google Photos: Photos and videos stored in Google Photos cannot be backed up.

Google Calendar: The following items are excluded from backup:

• Tasks
• Reminders
• Appointment slots
• Event conferencing fields
• Folders attached to events
• Automatically accepted invitations

Google Contacts: The following items are excluded from backup:

• External contact profiles (e.g., Directory profile, Google profile)
• The Other Contacts folder
• The Directory folder
• Profile pictures for contacts added before June 9, 2025

These exclusions are important to note when setting up or managing your Personal Google Backup.

Yes, you can access your backed-up data from OneDrive, Exchange, SharePoint, and Teams. via the web console. Similarly, you can manage backups and restore the backed-up data from any location via the web.

The web console has the following sections:

• Overview: Get an overview of the total Google Workspace user accounts, total backed-up accounts, and the last backup time across OneDrive, Exchange, SharePoint, and Teams.
  
• Seat Management: Add, view, and manage user accounts across the entire Google Workspace Suite.
  
• Recovery: View, manage and restore point-in-time backups of all users across OneDrive, Exchange, SharePoint, and Teams. Search, download, restore and monitor specific data from specific users across Google Workspace suite.
  
• Activity logs: View activity logs, for all users across the account.
  
• Settings: Enable daily backup status notification to receive emails for completed, failed and in progress backups.
  

Currently, you can store your data in any of the regions - Oregon (USA), Ireland (EU), Frankfurt (EU), London (UK), and Canada. You can choose a region while enabling Google Workspace backup.

Google Workspace backup prioritizes data security in the following ways:

Automated data backup

Your data is automatically backed up three times a day, providing regular and reliable protection for critical business data.

Multi-layered data security

• Google Workspace backup stores your data across top-notch data centers and secures with industry-standard 256-bit AES encryption on both transfer and storage.
• Each authenticated data transmission and user interaction from Google Workspace are processed through TLS 1.2 encrypted connections.
• 0Auth-based authentication is used to verify your Google Workspace user accounts without requiring their passwords.

Business compliance

We implement data control measures across operations, software, and infrastructure to assist companies in adhering to various regulatory standards such as HIPAA, SOX, GLBA, SEC/FINRA, and PCI DSS.

Google Workspace backup uses IDrive^® e2 technology. IDrive^® e2 ensures the following and assists users to meet HIPAA compliance:

• Physical security of the data centers
• Strong authentication and authorization controls for cloud, storage, and networking infrastructure
• Encrypts data at rest and in transit to safeguard confidential patient information

When using a new IP address to export or restore data you must authorize the IP address by entering a verification code sent to the email address of the account administrator. This provides an additional layer of security for your data.

When backing up Google Workspace files (such as Docs, Sheets, etc.) to the cloud, the files cannot be downloaded in their original Google Drive format. Instead, they are exported to a standard format, which typically results in larger file sizes. Additionally, the previous and deleted versions of the files are also considered in the size calculation, contributing to the increased overall size.

Backup of users under Google Workspace Business/Enterprise - Archive User Licence is not supported. However, once a Google Workspace account has been backed in RemotePC, you can always restore or export its data, even if the account is suspended, archived, or deleted in the Google Admin Console.

You can also use RemotePC to affordably retain and preserve the data for user accounts that have not been actively backed up.

You will need to reactivate the archived account in the Google Admin Console before we can back up the data. After the backup is completed, you can archive the account again, or even remove it from your Google Workspace domain, without worrying about data loss or paying high charges for Archived User Licenses.

この問題を解決するには、以下の手順に従ってください。

1. Google Workspace ドメイン管理者アカウントで管理コンソールにログインします。
2. Google Workspace Marketplace アプリに移動し、アプリ一覧に進みます。

IDrive^® backup for Google Workspace^™ アプリが一覧にない場合

1. アプリをインストールをクリックします。
2. IDrive^® backup for Google Workspace^™ アプリを検索します。
3. 管理者インストールを実行します（「組織内の全員」を選択）。

IDrive^® backup for Google Workspace^™ アプリが一覧にある場合

1. IDrive^® backup for Google Workspace^™ アプリを選択します。
2. アクセスを許可をクリックします。
3. ステータスが ステータス: 許可済み であることを確認します。

Google Workspace と連携後、Google Workspace Backup は全ユーザーの Gmail、Google ドライブ、共有ドライブ、Google 連絡先、Google カレンダーの自動フルバックアップを実行します。

Google Workspace Backup は自動データ同期を有効にし、初回フルバックアップ後はすべての変更が増分バックアップされます。

Google Workspace Backup は、組織内の全ユーザーに対して1日最大3回の自動バックアップを実行します。これらのシステムバックアップは、組織全体のために事前定義されたスケジュールで実行されます。

バックアップが失敗した場合は、成功するまで直ちに再実行されます。

はい。Google Workspace Backup は自動データ同期を有効にしており、初回フルバックアップ後はすべての変更が増分バックアップされます。

特定ユーザーのバックアップを実行するには、

1. Google Workspace Backup ダッシュボードのリカバリータブに移動します。
2. バックアップしたいアプリケーションを選択します：
   
   1. Drive - ユーザーのドライブデータをバックアップ
   2. Gmail - ユーザーのメールとフォルダデータをバックアップ
   3. カレンダー - ユーザーのカレンダースケジュールとイベントをバックアップ
   4. 連絡先 - ユーザーの連絡先カードをバックアップ
3. バックアップしたいユーザーアカウントをクリックします。
4. 今すぐバックアップをクリックします。
   

バックアップの進行状況はリアルタイムで表示されます。バックアップの詳細は「バックアップ」から確認できます。

注意:

1. 初回バックアップ時は、 をクリックして現在のバックアップサイズを確認できます。
2. 手動バックアップを実行しても、自動スケジュールバックアップには影響しません。
   

特定ユーザーの共有ドライブバックアップを実行するには、

1. Google Workspace Backup ダッシュボードのリカバリータブに移動します。
2. 共有ドライブを選択します。
3. バックアップしたい共有ドライブをクリックします。
4. 今すぐバックアップをクリックします。
   

バックアップの進行状況はリアルタイムで表示されます。バックアップの詳細は「バックアップ」から確認できます。

注意:

1. 初回バックアップ時は、 をクリックして現在のバックアップサイズを確認できます。
2. 手動バックアップを実行しても、自動スケジュールバックアップには影響しません。
   

バックアップデータの過去バージョンは、時点スナップショットとして保持され、バックアップ時点の状態にデータを復元できます。

スナップショットは以下のように保持・統合されます：

• 1日3回の自動バックアップを30日間保持
• 30日後は、1日1回分のみ保存
• 90日後は、週1回分のみ保存
• 365日後は、月1回分のみ保存

注意:

• 削除されたファイルは、サブスクリプションが有効な限り無期限に保存されます。
• 日次・週次・月次バックアップで複数バージョンがある場合は1つのみ保持されます。

概要タブでは、ユーザーのバックアップ、エクスポート、リストアの状況を一目で確認できます。Google Workspace Office Suite アプリ全体の以下の情報をまとめて表示します：

• 総ユーザー数: Google Workspace アカウントの有効ユーザー数
• 保護済みユーザー数: バックアップリストに追加され、過去24時間以内にバックアップが完了した有効ユーザー数
• 未保護ユーザー数: バックアップリストに含まれていない有効ユーザー数
• 最終バックアップ日時: 各モジュールが過去24時間以内に正常にバックアップを完了した最終日付
• 過去10日間のバックアップ: 以下のアイコンで過去10日間のステータスを表示
  
  1. バックアップ失敗
  2. バックアップ100%成功
  3. バックアップ未開始
  4. バックアップ一部成功
• バックアップ進行中: 進行中のバックアップ操作数
• エクスポート進行中: 進行中のエクスポート操作数
• リストア進行中: 進行中のリストア操作数

シートとは Google Workspace ユーザーを指します。アカウントに追加された各シートは、契約プランに応じて課金されます。

Google Workspace Backup のウェブコンソールの「シート管理」タブで、バックアップ状況に関わらずすべてのユーザーの記録を確認できます。

シート管理の「ユーザー」または「共有ドライブ」タブで、以下の管理ツールが利用できます：

• 自動追加: Google Workspace アカウントに追加された新しいユーザー/共有ドライブを自動同期
• 全ユーザーを有効化/全てを有効化: 保護されていない全ユーザー・共有ドライブのバックアップを有効化
• ユーザー/共有ドライブのフィルタ: バックアップ状況（有効、一時停止、未保護）でユーザーや共有ドライブを絞り込み
• ユーザー/共有ドライブの検索: 記録から特定のユーザーや共有ドライブを検索
• CSVダウンロード: 選択したユーザーや共有ドライブのリストをCSV形式でダウンロード
• Drive、Gmail、連絡先、カレンダーデータの管理: 各アイコンをクリックして、ユーザーごとにDrive、メール、連絡先、カレンダーデータを管理
• バックアップ状況: 「詳細を見る」にカーソルを合わせてバックアップ状況の概要を表示、またはボタンをクリックして詳細を確認
• バックアップ操作: ユーザーや共有ドライブのバックアップセットへの追加・削除・一時停止。詳細は「ユーザーや共有ドライブのシートステータス変更方法」を参照
• シートの更新: このボタンでシートを更新可能。自動追加の状態に応じて新しいシートが追加されます。自動追加が有効なら新規シートは自動で保護され、無効なら手動で変更するまで未保護のままです。
• 全てを未保護に: このオプションで全シートを未保護にできます。未保護のシートは日次バックアップから除外され、リカバリーモジュールで利用できなくなります。
  

ユーザーをバックアップセットに追加・削除したり、一時停止することでシートステータスを変更できます。

ユーザーのシートステータスを変更するには、

1. Google Workspace Backup ダッシュボードのシート管理タブに移動します。
2. ユーザーに進みます。
3. 該当ユーザーのバックアップ操作列で、必要なシートステータスを設定します。
   
   • 一時停止: ユーザーや共有ドライブのバックアップを一時停止
   • 未保護: Google Workspace Backup セットからユーザーを削除
   • 保護: 未保護/一時停止ユーザーのバックアップを再開/開始

バックアップセットに追加されたユーザーのステータスは有効と表示されます。

注意: ユーザーのシートステータスを未保護に変更すると、そのユーザーに関連するすべてのバックアップが削除されます。

Google Workspace のユーザーは、Google アカウントをバックアップ用に設定すると自動的に検出され、バックアップセットに追加されます。新規ユーザー保護のため、自動追加はデフォルトで有効です。

自動追加の状態に応じて新しいシートが追加されます。自動追加が有効なら新規シートは自動で保護され、無効なら手動で変更するまで未保護のままです。

新しいシートを手動で追加するには、 をクリックしてデータを更新します。

自動追加を有効にするには、

1. Google Workspace Backup ダッシュボードのシート管理タブに移動します。
2. ユーザータブに進みます。
3. 自動追加のトグルスイッチを有効にします。
   

未保護ユーザーのシートステータスを有効に変更することで、アクティブなバックアップセットに再追加できます。

バックアップセットに含まれていないユーザーのバックアップを有効にするには、

1. Google Workspace Backup ダッシュボードのシート管理タブに移動します。
2. ユーザータブに進みます。
3. 一時停止/未保護ユーザーのバックアップ操作列で、ドロップダウンから保護を選択します。
   

全未保護ユーザーを有効にするには、全てを有効化をクリックします。

各ユーザーや共有ドライブの「バックアップ状況」には、各モジュールの過去24時間のバックアップ結果が表示されます。詳細を見るをクリックすると、各モジュールの以下のバックアップ状況パラメータを確認できます：

• バックアップ状況: 過去24時間のバックアップの成功/失敗（完了/失敗）
• 使用ストレージ: バックアップで使用されている合計容量
• 最終バックアップ: 最終バックアップのタイムスタンプ
  

各モジュールのバックアップ状況の概要は、詳細を見るにカーソルを合わせて確認できます。

はい。RemotePC Google Workspace Backup では、各 OU ごとにシートの表示・管理が可能です。

OU ごとにシートを管理するには、

1. シート管理タブに移動します。
2. ユーザータブに進みます。
3. 組織単位列に各シートの OU が表示されます。
4. ドロップダウンから特定の OU を選択すると、その OU に属するすべてのシートが表示されます。
   
5. 各ユーザーの にカーソルを合わせると、OU のフルパスが表示されます。
   
6. 選択した OU の全ユーザーに対して 全てを有効化 または 全てを未保護に を選択できます。

To restore the backed-up drive and shared drive data,

1. Go to the Recovery tab on your Google Workspace backup dashboard.
2. Click Drive or Shared Drives.
3. Click the user account or shared drive from which you want to restore data.
4. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
5. Click Restore. A popup window will appear.
   
6. Select Snapshot or Selected Item as required.
   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.
7. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account or a different user account.
8. Choose a non-destructive or destructive restore method to manage existing files:
   • New folder (Non-destructive): This method restores the files in a new folder to avoid overwrites.
   • Skip existing data (Destructive): This method skips restoring files that already exist in the account.
   • Override older (Destructive): This method replaces the existing files with an older version if changes are made.
   • Override always (Destructive): This method always replaces all of the existing files with the latest version.
9. Click Restore.
   
10. Click Proceed in the confirmation popup, if you have selected Override older or Override always.

On selecting the non-destructive restore method to create a new folder, a folder named after the restore mode and date will be auto-created at the restore location. A folder (IDrive Restore selection <TimeStamp in UTC>) will be created when restoring selected items. Similarly, a folder (IDrive Restore <TimeStamp in UTC>) will be created for snapshot restore, and (IDrive Restore search:Search_Term <TimeStamp in UTC>) folder will be created for search-based restore.

To restore the backed-up email data,

1. Go to the Recovery tab on your Google Workspace backup dashboard.
2. Click Gmail.
3. Click the user account from which you want to restore gmail data.
4. Select Folders to restore email attachments or All Mail to restore email messages.
   
5. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific mail or folder, select the item from the list of backed-up items. You can also search for a specific mail or label.
6. Click Restore. A popup window will appear.
   
7. Select Snapshot or Selected Items as required.
   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.
8. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account, or a different user account.
9. Choose a non-destructive or destructive restore method to manage existing files:
   • New folder (Non-destructive): This method restores the mails in a new folder to avoid overwrites.
   • Restore to original path (Destructive): This method skips restoring mails that already exist in the account.
10. Click Restore.
    

On selecting the non-destructive restore method to create a new folder, a label named after the restore mode and date will be auto-created at the restore location. A label (IDrive Restore selection <TimeStamp in UTC>) will be created when restoring selected items. Similarly, a label (IDrive Restore <TimeStamp in UTC>) will be created for snapshot restore, and (IDrive Restore search:Search_Term <TimeStamp in UTC>) folder will be created for search-based restore.

To restore the backed-up calendar events,

1. Go to the Recovery tab on your Google Workspace backup dashboard.
2. Click Calendar.
3. Click the user account from which you want to restore calendar events.
4. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific event or folder, select the item from the list of backed-up items. You can also search for a specific event or calendar.
5. Click Restore. A popup window will appear.
   
6. Select Snapshot or Selected Items as required.
   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.
7. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account, or a different user account.
8. Choose a non-destructive or destructive restore method to manage existing files:
   
   • New folder (Non-destructive): This method restores the events in a new folder to avoid overwrites.
   • Skip existing data (Destructive): This method skips restoring events that already exist in the account.
   • Override older (Destructive): This method replaces the existing events with an older version if changes are made.
   • Override always (Destructive): This method always replaces all of the existing events with the latest version.
9. Click Restore.
   
10. Click Proceed in the confirmation popup, if you have selected Override older or Override always.

On selecting the non-destructive restore method to create a new folder, a calendar named after the restore mode and date will be auto-created at the restore location. A calendar (IDrive Restore selection <TimeStamp in UTC>) will be created when restoring selected items. Similarly, a calendar (IDrive Restore <TimeStamp in UTC>) will be created for snapshot restore, and (IDrive Restore search:Search_Term <TimeStamp in UTC>) folder will be created for search-based restore.

Note: Public Calendars are skipped during the restore.

To restore the backed-up contacts,

1. Go to the Recovery tab on your Google Workspace backup dashboard.
2. Click Contacts.
3. Click the user account from which you want to restore contacts.
4. Select the appropriate recovery point under Snapshots if you want to perform a point-in-time restore. To restore a specific contact or folder, select the item from the list of backed-up items. You can also search for a specific contact or label.
5. Click Restore. A popup window will appear.
   
6. Select Snapshot or Selected Items as required.
   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.
7. Select the user account from the Restore to drop-down menu to which you want to restore the snapshot or the selected item. You can restore the data to the same user account, or a different user account.
8. Choose a non-destructive or destructive restore method to manage existing files:
   • New folder (Non-destructive): This method restores the contacts in a new folder to avoid overwrites.
   • Skip existing data (Destructive): This method skips restoring contacts that already exist in the account.
   • Override older (Destructive): This method replaces the existing contacts with an older version if changes are made.
   • Override always (Destructive): This method always replaces all of the existing contacts with the latest version.
9. Click Restore.
   
10. Click Proceed in the confirmation popup, if you have selected Override older or Override always.

On selecting the non-destructive restore method to create a new folder, a folder named after the restore mode and date will be auto-created at the restore location. A label (IDrive Restore selection <TimeStamp in UTC>) will be created when restoring selected items. Similarly, a label (IDrive Restore <TimeStamp in UTC>) will be created for snapshot restore, and (IDrive Restore search:Search_Term <TimeStamp in UTC>) folder will be created for search-based restore.

Yes, Google Workspace Backup enables you to search and recover specific files, entire folders, images, videos, emails, and even contacts and calendars at a granular level.

Note: Global search only supports new folder restore.

You can perform both point-in-time and file-level searches across multiple search parameters to perform a granular restore for a specific item.

To perform a point-in-time search for restoring a specific version of the backed-up data from a user account or a shared drive,

1. Go to the Recovery tab on your Google Workspace Backup dashboard.
2. Select the required application from which you want to restore data.
3. Click the user account for which you want to perform the search.
4. To search for all the snapshots for a specific data, select the date on the calendar. A list of all the recent snapshots will be displayed on screen. Select the required snapshot. Click Latest Snapshot to find the latest snapshot.
   

A file-level search enables you to locate specific backed-up files and folders from a user account.

To perform file-level restore,

1. Go to the Recovery tab on your Google Workspace Backup dashboard.
2. Select the required application for which you want to restore data.
3. Go to the Search tab.
4. Enter a valid search term, set the required date and time for snapshots, select single or multiple users from the dropdown menu. Refer to this FAQ for search terms.
   Note: The closest snapshot to the selected TimeStamp will be displayed.
5. Click Search.
   

To cancel an ongoing data restore,

1. Go to Recovery and select the required module from the drop-down list.
2. Select Restores.
3. Click to stop the ongoing restore operation.
   
4. Click Yes in the confirmation popup.
   

To export the backed-up data,

1. Go to the Recovery tab on your Google Workspace Backup dashboard.
2. Select the required application for which you want to export data.
3. Click the user account from which you want to export data.
4. Select the appropriate snapshot under Snapshots if you want to perform a point-in-time export. To export a specific file or folder, select the item from the list of backed-up items. You can also search for a specific file or folder.
5. Click Export. A popup window will appear.
6. Select Snapshot or Selected Item as required.
   Note: The Selected Item option will be enabled only if you have selected items for restore. If nothing is selected, Snapshot is selected by default.
7. Click Export.
   

You can download the generated export files in the Exports tab by clicking next to successful exports. Alternatively, click to delete the exported data.

Note: Exported data will be downloaded as zip files.

To cancel an ongoing data export, click and click Yes in the confirmation popup.

Google Workspace Backup supports specific search terms for each module, as listed below:

Yes, you can preview the content of any backed up email. Go to Recovery > Gmail and click on the required email. The content of the email will be displayed in a preview pane. You can download any attachments to your computer.

Yes, you can restore deleted or corrupted files and folders directly to the user account or shared drive. You can also download them on your device while retaining their exact folder structure.

Yes, you can view the logs or generate summary of the scheduled System Events and Admin Actions like backup, restore, search, and web operations performed manually, across RemotePC Google Workspace Backup under the Activity Logs tab.

To view activity logs for system-generated automatic backups,

1. Navigate to the Activity Logs tab.
2. Click System Events.
3. Select Date range. To set a custom start and end date, select Custom range.
4. Next, specify the following parameters:
   1. Event Type: By default, it will be set as Scheduled.
   2. Status: Generate log for all activities or completed, pending, in progress and failed events.
   3. Module: Choose the backed-up service (All, Gmail, Google Drive, Shared Drives, Contacts, Calendar).
   4. Seat: Generate log for specific user(s)/shared drive(s), or all users/shared drives.
5. Click View Event Logs.

A list of all the scheduled backup activities including TimeStamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen. You can also view the summary of the hourly and daily events (backup).

To generate a detailed summary report of the activities, click Generate Summary.

You can also download the activity log reports on your system in CSV format by clicking Download CSV.

To view activity logs for admin-initiated actions,

1. Navigate to the Activity Logs tab.
2. Click Admin Actions.
3. Select Date range. To set a custom start and end date, select Custom range.
4. Next, specify the following parameters:
   
   1. Event Type: Select the type of operation (All, backup, export, restore, and search)
   2. Status: Generate log for all activities or completed, pending, in progress and failed events.
   3. Module: Choose the backed-up service (All, Gmail, Google Drive, Shared Drives, Contacts, Calendar).
   4. Seat: Generate log for specific user(s)/shared drive(s), or all users/shared drives.
5. Click View Event Logs.
   

A list of all the manual backup activities including TimeStamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen.

To generate a detailed summary report of the activities, click Generate Summary.

You can also download the activity log reports on your system in CSV format by clicking Download CSV.

To view activity log reports for all events,

1. Go to the Activity Logs tab on your Google Workspace backup dashboard.
2. Click All Event Logs.
3. Select Date range. To set a custom start and end date, select Custom range.
4. Next, specify the following parameters:
   
   1. Event Type: Select the type of operation (All, backup, export, restore, and search)
   2. Status: Generate log for all activities or completed, pending, in progress and failed events.
   3. Module: Choose the backed-up service (All, Gmail, Google Drive, Shared Drives, Contacts, Calendar).
   4. Seat: Generate log for specific user(s)/shared drive(s), or all users/shared drives.
5. Click View Event Logs.
   

A list of all the scheduled and manual system as well as admin backup activities including TimeStamp, seat, module, backup status, event (backup), destination (for restore), performed by, will be displayed on the screen.

To generate a detailed summary report of the activities, click Generate Summary. You can also download the activity log reports on your system in CSV format by clicking Download CSV.