Here are frequently asked questions about RemotePC, its features and remote access.

    Remote Backup

    General

    faq What is endpoint cloud backup?
    faq How do I enable backup for my RemotePC account?
    faq How do I configure remote backup for my computers?
    faq How does remote backup secure my data?

    Backup

    faq How do I perform backup for a computer?
    faq What is a backup plan?
    faq How do I create a backup plan?
    faq Can I define a backup rule for selecting files in my backup plan?
    faq How do I modify an existing backup plan?
    faq How can I exclude certain files / folders from being backed up?
    faq How do I propagate backup plans to devices and groups?
    faq Can I disable the backup plan?
    faq How can I delete a backup plan?
    faq Can I stop ongoing backups of all devices in one click?
    faq What is Continuous Data Protection (CDP)? How do I enable CDP?
    faq Can I backup my mapped / external drives with RemotePC?
    faq How do I restore my backed up data to a new computer in case my system crashes?
    faq What is 'Snapshots'? How do I perform snapshot based restore?
    faq Can I update the RemotePC Backup application for all my users?
    faq Can I view reports of my backup / restore operations?

    What is endpoint cloud backup?

    RemotePC Backup enables you to backup your computers to the cloud. The endpoint backup feature is integrated with the existing RemotePC infrastructure. Users can enable backup for the required computers and keep the data protected against ransomware and data loss.

    How do I enable backup for my RemotePC account?

    To enable backup for your account,

    1. Sign in to your RemotePC account.
    2. Go to the 'Backup' tab.
    3. Click 'Enable Online Backup'.
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    4. Select a backup plan.
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    5. Click 'Proceed' in the confirmation popup.
    6. Click 'Continue' to confirm account upgrade.

    Once backup is enabled for your account, you will receive dashboard and email notification.

    How do I configure remote backup for my computers?

    To enable backup,

    1. Sign in to your RemotePC account.
    2. Click 'Enable Backup' next to the computer you want to backup.
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    3. Click 'Activate Backup'. The backup agent will be downloaded and installed on your computer.
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    4. Once your computer is configured for backup, click remote-backup.
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    5. Click 'Manage Backup'. You will be redirected to the backup console.
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    The computer will be backed up as per the default Backup Plan. You can also modify the default plan or create new.

    How does remote backup secure my data?

    Remote backup uses industry standard 256-bit AES encryption on transfer and storage to ensure that all your data is secure.

    How do I perform backup for a computer?

    To perform backup,

    1. Sign in to your RemotePC account.
    2. Click remote-backup next to the computer you want to backup.
    3. Click 'Manage Backup'. You will be redirected to the backup console.
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    4. Hover on the required computer and click remotepc.
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    5. Click 'Change', to add or remove files/folders from the default backup plan.
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    6. Click 'Backup Now'.
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    The backup progress will appear on screen.

    What is a backup plan?

    A backup plan is a set of rules that determine the nature of data protection on a particular computer.

    When you enable remote backup for your computer, a backup plan is created by default with predefined folders and applied on the computer. You can view the backup plan, modify and disable the backup rules, and rename the plan name from the 'Backup Plan' tab. However, you cannot delete the default backup plan.

    You can also create a new backup plan with certain backup configurations and push it to the selected computers at a time.

    How do I create a backup plan?

    To create a backup plan,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Backup Plan' tab and click 'Create Plan'.
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    3. Hover over the default plan name and the 'Rename Backup Plan' popup appears. Enter the desired name and click 'Save'.
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    4. Modify the menu options:
    5. Devices/Groups : Click 'Add'. Select devices or groups to be added from the 'All Devices' or 'Groups' tab respectively. Click 'Done'.

      What to backup? : Click 'Specify'. From the 'Using policy rules' drop-down list choose the items for backup. Click 'Customize' to add items to the backup set. Click 'Done'.

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      Where to backup? : Choose 'Cloud Storage' or 'Local Storage' as backup destination.

      Schedule : You can set your backup schedule here and click 'Done'.

      • Backup start time : Set the time at which your scheduled backup should start.
      • Daily schedule : Select this option to run your backup jobs daily.
      • Weekday(s) : Select the days of the week when you wish to run your backup jobs.
      • Start backup immediately : Select this option to run a backup job immediately.
      • Cut off time : Set the time at which your scheduled backup should stop.
      • Email notification : Select this option to receive email notifications on the status of the scheduled backup job. Enter the email address on which you want to receive the notifications.
        1. Notify always - Select this option to get notifications always.
        2. Notify on failure - Select this option to get the notifications only when there are failures.
      • Start the missed scheduled backup when the computer is turned on : Select this option to resume a missed scheduled backup job due to the computer being turned off.

      Exclude Files / Folders : Click 'Add'. Exclude hidden or system files from the backup set. Add full or partial file/folder names to exclude them from being backed up. Click 'Done'.

    6. Click 'Create'.

    Once the backup plan is created, it will be automatically applied to the selected devices / groups and the backup will start immediately or at the scheduled time, according to the selected option.

    Can I define a backup rule for selecting files in my backup plan?

    Yes, you can define a backup rule for selecting files / folders in all your backup plans.

    There are two ways for selecting files / folders, either by using policy rules or by customized selection method.

    To select files / folders using policy rules,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Backup Plan' tab and click 'Create Plan'.
    3. Under 'What to backup? option, click 'Specify' and select 'Using policy rules'.
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    4. Click 'Add Rule' and select any of the pre-defined rules.
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    5. Click 'Done'.

    How do I modify an existing backup plan?

    To modify an existing backup plan,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Backup Plan' tab and navigate to the backup plan you wish to modify. Hover on the backup plan name and click remotepc.
    3. In the 'Update Plan' screen that appears, modify your backup plan details and click 'Update'.
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    How can I exclude certain files / folders from being backed up?

    You can exclude certain hidden and system files / folders from being backed up, based on full path names or partial names.

    To exclude files / folders,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Backup Plan' tab and click 'Create Plan'.
    3. In the 'Create Plan' screen that appears, click 'Add' against the 'Exclude Files / Folders' field.
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    4. Add the files and folders you wish to exclude from backup, and click 'Done'.

    To exclude files / folders from the remote management console,

    1. In the 'Devices' tab, hover on the computer you wish to backup, and click remotepc.
    2. In the 'Backup' tab, click 'View excluded files'.
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    3. Add the files and folders you wish to exclude from backup. You can also exclude system files / folders and hidden files / folders by selecting the appropriate checkbox.
    4. Click 'Save Changes'.

    How do I propagate backup plans to devices and groups?

    To propagate a backup plan,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Backup Plan' tab.
    3. Hover on the backup plan name you wish to propagate, and click remotepc.
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    4. Select the Devices or Groups to which you want to propagate the backup plan from the 'All Devices' or 'Groups' tab, respectively.
    5. Click 'Propagate'.
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    Can I disable the backup plan?

    Yes, you can disable a backup plan.

    To disable,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Backup Plan' tab and select the backup plan you wish to disable.
    3. Click the 'Disable' button.
    4. In the popup that appears, click 'Disable'.
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    To enable the same, select the backup plan and click the 'Enable' button. Click 'Yes' in the popup that appears

    How can I delete a backup plan?

    To delete a backup plan,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Backup Plan' tab and select the backup plan you wish to delete.
    3. Click the 'Delete' button.
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    4. In the popup that appears, select the confirmation checkbox and click 'Delete'.
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    On deleting a backup plan, all the backups with the configured settings will be discontinued for the associated devices.

    Can I stop ongoing backups of all devices in one click?

    Yes, you can stop ongoing backups of all devices, in one click.

    To stop ongoing backups,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Devices' tab.
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    3. Select the devices for which you wish to stop the ongoing backup operations.
    4. Click 'Stop all current backups'.
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    5. In the confirmation pop-up, click 'Ok'.
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    Note: All ongoing backups will stop and will resume at the next schedule. This operation may take some time.

    What is Continuous Data Protection (CDP)? How do I enable CDP?

    The Continuous Data Protection (CDP) feature automatically recognizes the changes made to the files (limited to 500 MB in size) in your backup set and starts the backup operation in near real-time. The temporary files, system files, network / mapped/external drives are excluded from the operation.

    To enable CDP,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console, go to the 'Settings' tab.
    3. Click 'Backup Settings'.
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    4. In the 'Continuous data protection (CDP) section, check the 'Enable continuous data protection' option and set the frequency from the drop-down list.
    5. click remotepc and select your company name or select 'Specific Group' to push the settings respectively.
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    6. Click 'Push' and click 'Yes' in the popup that appears.

    To verify your backup set,

    1. Click 'Settings' > 'Backup Settings'.
    2. In the 'Backup set verification' section, enter the required days of interval and desired time for verifying the backup set.
    3. click remotepc to push the settings.

    Can I backup my mapped / external drives with RemotePC?

    Yes, you can backup all your mapped / external drives.

    To backup your mapped / external drives,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. Navigate to the 'Devices' tab in the backup console.
    3. Hover over the computer where the mapped / external drives are connected, and click remotepc. The remote management console appears.
    4. Click 'Change' and select the mapped / external drive connected to your computer, for backup.
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    5. The selected drive appears under the 'Mapped and external drive files for online backup' section.
    6. Click 'Backup Now'.
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    Note: The mapped / external drives must be available at the time of backup.

    How do I restore my backed up data to a new computer in case my system crashes?

    To restore your backed up data,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console go to the 'Devices' tab, hover over the computer you wish to restore and click.
    3. Go to the 'Restore' tab. If you had set a private encryption key while signing in to the application for the first time, then provide the same.
    4. Choose 'Restore files from my RemotePC account' if you want to restore files from the cloud or select 'Restore files from my local device' if you want to restore files from a local device.
    5. Select the folder(s) to restore.
      • Click to choose a restore location on the local computer.
      • Click 'Change' if you want to perform the restore on a different computer. Choose the desired machine and click 'Yes'.
    6. Click 'Restore to <computer name>'.
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    What is 'Snapshots'? How do I perform snapshot based restore?

    Snapshots allow you to perform point-in-time recovery using the historical view of your data, stored in your RemotePC. You can use them to restore a previous version of files corrupted by malware.

    To perform a snapshot-based restore,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console go to the 'Devices' tab, hover over the computer you wish to perform snapshot based restore and click.
    3. Go to the 'Restore' tab and click 'Snapshots'.
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    4. Select the date and time and click 'Submit'. A list of all the data backed up on or before the selected date appears.
    5. Select the required files / folders.
    6. Choose the computer and the restore location where you wish to restore your files / folders.
    7. Click 'Restore to <computer name>'.
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    Can I update the RemotePC Backup application for all my users?

    Admin of RemotePC account can update / reinstall the application for all users or particular groups.

    To update / reinstall application,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console go to the 'Settings' tab.
    3. Go to the 'Update / Reinstall Application' tab.
    4. Click remotepc against the 'Update / Reinstall RemotePC backup application for all users or particular groups' option.
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    5. Select your company name or select 'Specific Group' to push the settings respectively.
    6. Click 'Push' and click 'Yes' in the popup that appears.
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    Can I view reports of my backup / restore operations?

    Yes, you can view, schedule as well as download reports of your backup / restore operations.

    To view reports,

    1. Click remote-backup against a configured computer and select 'Manage Backup'.
    2. In the backup console go to the 'Reports' tab.
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    3. You can view alerts, and reports based on duration:
      • Alerts - Choose the Alerts tab to view the active alerts details
      • Daily Activities - View the daily account activities
      • Weekly Activities - View the account activities, based on per week
      • Summary - Choose the Summary tab to view the overall activity summary

    To download reports, click 'Download' and select PDF or Excel format to save the file.

    You can schedule and send the reports of your backup / restore operations on a daily or weekly basis.

    To schedule and send the report through email,

    1. Click 'Email Report'.
    2. In the window that appears, enter the name and email addresses of the recipient(s) and choose the report type and the file format for the report.
    3. Click 'Send'.
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    or

    Enable the 'Schedule' button to select the day and time to schedule the reports. Click 'Schedule'.

    You can view all the scheduled reports under the 'View Scheduled Reports' section. You can also edit or delete the scheduled reports.

    To view and modify a scheduled report,

    1. Click 'View Scheduled Reports'. All the scheduled reports will be listed.
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    2. Hover on the report name you wish to edit and click remotepc. Make the required changes and click 'Save' to save the changes.
    3. To delete a particular report, hover on the same and click remotepc. Click 'Delete' in the confirmation pop that appears.